Frequently asked questions

You will receive an email from KidsKonnect containing an activation link 6 weeks before the starting date. With this link you can activate your account for the parent portal via My BLOS. As soon as you have activated your account for the parent portal, you can use the app with the same login details. Did you not receive an e-mail, or do you wish to receive an instruction to activate your account? Please send an e-mail to [email protected] and we’ll make sure you will get access shortly.

With the parent portal and the app, you can:

• Experience your child’s adventures
• Read the digital notebook
• Easily report the absence of your child
• Request exchange days or additional childcare (note: the app doesn’t offer this feature yet)
• Keep up to date on important news items
• View your invoices
• Change or view your personal details

View the parent portal and app manual.

As soon as you have activated your BLOS parent portal account, you can use our handy parent app. Download the free  KidsKonnect parent app in the App Store (iPhone) or Google Play Store (Android), use the same login details as for the parent portal and follow your child’s adventures, wherever you are.
Note: if you want to receive nice pictures of your child during the day, please make sure you give permission for us to take photographs in the parent portal (via your computer).

If you have any difficulties, please send an e-mail to [email protected]. We’re happy to help!

Did you lose or forgot your password? You can request a new password via this link.

Absolutely. Please send your request to [email protected].

When you log into KidsKonnect for the first time, you will be asked for permission to use the photos. If you want to change this in the meantime, please contact the location manager.